Like businesses, Governments are being asked to do more with less by Citizenry. Less budgets, dwindling resources, less time, compounded by more pressure, further scrutiny and higher expectations is not a recipe for success! Governments also face an understated and oft ignored challenge of attrition of skilled resources – particularly in the technology sector - where competition is fierce and skilled resources are wanting. The dilemma is to deliver value to tax payers while addressing the real issues that face agency leaders.

Online Citizen Service and License Processing provides tangible value for tax payers by improving their interaction with agencies. Whatever the form or agency in question, the benefits are significant -- quicker turnaround for license renewals and service requests, email based status alerts and notifications for citizens, integrated back-office processing for agencies, and most importantly a paperless environment and more efficient agency processes. To help agencies provide this service to its citizens and reap the benefits, Leverent offers a solution called Government Online.

Government Online is a functioning, out-of-the-box solution that helps agencies get a head start in bringing their services online. The solution has several features:

Website
the solution provides a website template that provides a homepage and a link to all the electronic forms that citizens will fill out. The template includes areas to describe the forms and provide general announcements. The Government Online website can be custom branded to blend into the look and feel that the agency website already provides and can fit within the menu structure for the current site. Finally, the website can be launched as a stand alone website as well for a single agency or for multi-agency environments.

Secure
Depending on the agency’s needs, the Government Online solution can be made available only to registered users. This is required for interactive electronic forms that capture confidential information. Unregistered uses can fill out forms and have the agency contact them separately via email, phone or mail depending on the request. Whether the users are registered or not, the information transmitted through the Government Online solution is encrypted and secure.

Electronic Forms
e-forms are an integral part of the solution and provide a rich, dynamic and interactive experience for citizens. These online forms are NOT static, in that a citizen fills out a form, prints it out and faxes it to the agency. Once the form is filled out, the information captured in the form is electronically sent to the agency’s database or systems for further processing. It is important to note that there is a significant difference between the static and dynamic approach that makes it possible to gain process efficiencies.